London Southend Airport
The team at London Southend Airport implemented a cost-effective but thorough revised passenger experience following the end of the first lockdown and ahead of the Summer 2020 flying schedule.
They identified that the best way to keep people safe and deliver passenger confidence was to ensure passengers could move smoothly and efficiently through the airport without cause to gather at particular points.
London Southend Airport was already recognised for having the joint-fastest security queues in the UK. Queuing times were reduced further by the introduction of next-generation security scanning equipment which means liquids and laptops can remain within bags.
Hand sanitisation stations were installed every 20 paces of the terminal journey and the airport reduced touch points throughout.
Deep cleaning took place nightly whilst the cleaning team sanitised handrails and surfaces throughout the day.
Bio-screens were introduced at all face-to-face locations and temperature cameras were installed to check passengers approaching security e-gates. Once through security and into the departure terminal, passengers were encouraged to socially distance. Whilst the airport’s main retail outlets remained closed, a new pop-up café was introduced serving hot drinks and snacks. Vending machines were also located throughout the terminal.
These initiatives meant that London Southend Airport was able to deliver a compelling customer proposition that enhanced passenger confidence.
We supply around 280,000 tonnes of renewable biomass fuel to Templeborough Power Plant each year as the exclusive supplier.
Our fuel is processed from waste wood gathered across the country by Stobart Energy and its strategic partners. When the first COVID-19 national lockdown was introduced by the UK Government in March 2020, the construction and demolition sectors shut down completely and Household Waste Recycling Centres ran by local authorities closed. The shutdown of these sectors reduced the availability of waste wood needed to produce biomass fuel by around 80%.
One of the plants affected by these shutdowns was Templeborough Power Plant. Over the course of the year, the strong strategic relationship between Stobart Energy and our customer formed the foundation for a flexible and dynamic approach which enabled us to secure fuel supply in different ways. This included optimising the utilisation of our strategic infrastructure such as Pollington Wood Processing Facility, identifying alternative domestic feedstock and securing strategic imports from Europe. By maintaining a customer-focused approach with a transparent and collaborative partnership, Stobart Energy and Templeborough Power Plant were able to minimise the disruption of the national lockdowns and optimise generation of renewable electricity at a time when traditional supply chains had broken down as a result of the pandemic.